*Creating a genuine customer focused culture *Which new technologies will shape the banking landscape in 2020 and beyond *Will UK banking newcomers continue to challenge or can incumbents successfully improve their digital offering?
*Real-life use cases - where is AI being used to maximum effect? *What impact can effective RPA implementation have on CX *Maximising the cost saving opportunities that AI represent
*What lessons can be learnt from the current applications of APIs in different sectors *What challenges are there to overcome in the development of APIs *Do open API ecosystems represent an opportunity or a threat to the banking industry
